Help when you need it

DepthGraver
Support.

Support for the current iPhone release

Contact us

For product help, bug reports, and purchase questions, email support@depthgraver.com.

Please include your device model, iOS version, DepthGraver version, the tool you were using, and a description of what happened. Do not send confidential source artwork unless we specifically ask for a test file.

Supported workflows

Depth Map: import binary or ASCII STL; export 8-bit RGBA or genuine 16-bit grayscale PNG.
Upscale: import standard raster images from Photos or Files; export 2× or 4× PNG.
Vectorize: trace high-contrast artwork; export SVG, DXF, or vector PDF.

Quick troubleshooting

An STL will not open: Confirm that the file is a valid binary or ASCII STL and try opening a fresh copy from Files.
The depth preview looks flat: Adjust Light point, Dark point, and Gamma. Rotate the model so its visible surface faces the preview camera.
A 4096² export is slow: Large exports require substantially more memory and processing. Try 2048² on older iPhones or close other memory-intensive apps.
Another app changes my 16-bit PNG: Some receiving apps convert shared images to 8-bit. Save to Files first, then import the file from within your destination application.
Vector output is noisy: Use high-contrast artwork, adjust Threshold, and raise Noise cleanup. Photographs generally do not vectorize as cleanly as logos or line art.

Files and backups

DepthGraver processes current work on-device. Keep your original source files and exported results backed up in a location you control. When project saving becomes available, portable .depthgraver packages will contain the source asset and settings needed to continue your work.

Privacy